Shipping Policy & Delivery Policy
Total Delivery Time = Processing Time + Shipping Time
This Shipping & Delivery Policy is part of our Terms and Conditions (“Terms”) and should be therefore read alongside our main Terms: https://www.grasscarpetdubai.com/terms-and-conditions/.
Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
All estimated/typical delivery time are derived from real world data collected from past orders. They are approximate times for reference only.
Processing
The processing time begins from the date you placed your order. It usually takes 1-3 business days to process your order. Once we’ve processed it, we can then ship it.
Shipping
| Country/Region | Shipping Method | Cost | Shipping Time |
| United Arab Emirates | Standard Shipping | 150 AED | 3-5 Business Days |
Please note:
- Due to COVID-19, all packaging must undergo strict quality control and disinfection processes before leaving the factory to make sure we’re keeping all our customers safe. This may cause some delays in the dispatch and shipping time.
- Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times. This is outside our control. Normal service resumes immediately after each holiday.
- What will happen if I refuse to accept my delivery? If the order is returned to us, once we have received it, we will refund 50% of your payment to you.
- Incorrect address details, customs clearance procedures and other issues may cause a delay in delivery.
Tracking Your Order
You will receive an email notifying you once your order has shipped. The email will include a unique parcel tracking number. The status of your order can be reviewed by logging into grasscarpetdubai.com “My Account”. Click on ” My Order ” to review your order status and/or obtain a tracking number.
It can take a few days following order shipment before the tracking number becomes active on the courier’s system. If the information is not available please try again later. Please rest assured that the estimated shipping time is valid regardless of the tracking site updates.
For further inquiries:
If you have any further questions, please contact our customer services at
If you have any further questions, please contact our customer services at: info@grasscarpetdubai.com
Dragon Mart, ABH: 03 – 04
01 Al Awir Road – International City
Dubai – United Arab Emirates
Phone: +971543213577
Note for taxes
Our customers do not need to pay for importing fees, duties or VAT(Valued Additional Tax).
grasscarpetdubai.com will not collect any tax on you.
About shipping time
After you confirm the order, we will process your order within 24 hours. So please allow us to send your order within 3-5 working days after placing the order.
About tracking detail
After your order is shipped, we will immediately send an email confirmation containing the tracking number. Sometimes the shipment will be delayed for updates, please don’t worry.
After receiving the order tracking number, you can inquire on the international logistics website at https://www. grasscarpetdubai .com/ track-order/ to track the status of your order, if still is not more than five working days logistics update record, please send an email to grasscarpetdubai@gmail.com help you to query the detailed order information.
About cancel order
Please review our return policy.
About Shipping fee
All the orders are minimum start from 100 AED for the United Arab Emirates.
If you have any further questions or comments, you may contact us by:
- Phone: +971543213577
- Email: grasscarpetdubai@gmail.com
- Online contact form: https://www.grasscarpetdubai.com/contact-us/
Shahed Patwary, Dragon Mart, Dubai, United Arab Emirates.