Return and Refund Policy
Thank you for shopping at https://www.grasscarpetdubai.com
If, for any reason, You are not completely satisfied with a purchase, we invite You to review our Policy.
The following terms are applicable for any products that you purchased with us.
INTERPRETATION AND DEFINITIONS
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Exchange Policy:
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to My Site, accessible from https://www.grasscarpetdubai.com
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
GENERAL RETURN POLICY
We want you to be happy with your purchase. If you are not completely satisfied, you can return the product to us and we will either repair/replace it, or credit your account. You are eligible for a REFUND or EXCHANGE which are subject to the below terms:
Products that are bought from the Physical Stores can be returned. All Items are eligible for return exempt the products that are: Not under warranty items are not Refundable
You are always required to ship back the items by following the shipping instruction:
We aren’t able to accept returns or exchanges unless they have been authorized by our Customer Service team (info@grasscarpetdubai.com. We do not accept returned items that were sent back directly without notifying us first. If you want to returns or exchanges, please contact us to provide your Order Number and state the reason. After receiving your email with exchange/return request, our customer service representatives will send the exchange/return instructions back to you via email. Please follow the instructions to process the exchange/return.
Order Cancellation
a. For orders canceled within 24 hours of purchase but have not been shipped, we will offer a full refund.
b. We will NOT accept an order cancellation request if the orders have been shipped. Please apply for return after receiving the package.
c. Generally, you will receive a refund within 5 to 15 business days. (If no refund is received within 30 days, please contact us via email)
Return/Exchange Process
a. Items can be returned or exchanged within 15 days from the delivered date. Note that overdue requests may not be accepted.
b. Return shipping fees are at the customer’s own expense.
c. We’ll email you once processing your refund or exchange and the refund will be issued to your original payment method. Generally, you will receive a refund within 5 to 15 business days. (If no refund is received within 30 days, please contact us via email)
REFUND POLICY
In order to be eligible for a refund, you have to return the goods within 15 days of your purchase. If the product is damaged in any way, or you have initiated the return after 15 days have passed, you will not be eligible for a refund.
- Product must be returned in its original packaging
- Product wasn’t used or damaged
- Product must include original tags (if applicable)
- Product must have the receipt or proof of purchase
Aside from these conditions there are items that can be returned but are not refundable as stated in the following:
EXCHANGE POLICY
Product can be exchanged for a different size or color variation, provided that such variation is available. Customers are allowed to exchange for item within 15 days. Exchanges exceeding 15 days will not be processed.
In order to be eligible for exchanges make sure that these following conditions are met:
- Product must be returned in its original packaging
- Product wasn’t used or damaged
- Product must include original tags (if applicable)
- Product must have the receipt or proof of purchase
You are required to ship back the product for the item to be inspected and replaced.
You exchanged product will be processed Once items are received and conditions confirmed.
You are given the rights to exchange the item, Once. Provided that all conditions in Exchange Policy are met.
We only replace items or exchange the items for others of equal value if they are defective, damaged or erroneously supplied..
HOW TO INITIATE A RETURN
If you have a request for Return, Refund or Exchange and if you have further clarification and questions, Please do not hesitate to contact us through our shop at Grass Carpet Dubai or :
Email Address: info@grasscarpetdubai.com
You will be updated for their Return Status through their EMAIL and PHONE, provided that all contact information is recorded to us.